Frequently Asked Questions

How Do I Manage My Subscription

You can manage your subscription by creating an account with us.

Once complete you can login to update your delivery address, pause/skip your next delivery, select your meals for the week or cancel your subscription.

In your account page you can also view your order history and any upcoming orders.

How Often Do My Meals Change

This depends entirely on you! When you subscribe you are given the option to select your first set of meals.

After this, you are given the freedom to swap and replace meals depending on your personal preference (please be aware that this only applies for meals in your plan).

If you are running short on time don't worry either! We will mix and match meals with every delivery according to your personal preference.

Why Subscribe?

When you subscribe with us you save on every purchase (% depends on your subscription). You will also get the added benefit of getting a regular supply of nutritious meals for your children without ever having to leave the house.

Delivery

All of our products are delivered Nationwide across the UK. If you live within the M25 you are eligible for Sunday deliveries. Deliveries outside the M25 occur every Tuesday (with minor delays on Bank Holidays)

Consuming Our Meals

Our meals are safe to eat cold but we recommend heating certain meals (standard and premium) in the microwave for your children.

Each individual meal comes in a vacuum bag and a brown compostable tray. To heat first cut the vacuum packaging open, then slide the tray (with the sleeve) back into microwave for time suggested. If meals are for school we recommend putting this into a high-quality thermos for the day.

Our trays are not ovenable - so if you would like to heat up our meals using an oven please transfer the contents to a oven-safe tray beforehand.

Storage

Our meals should be refrigerated immediately upon delivery with a shelf life of 5+ days. Each meal should be labelled with it's own Use By Date.

Our meals remain fresh as we have invested in packaging to maintain product quaility and taste. We remove oxygen from our meals which allows it to stay fresh for +5 days in chilled environments.

We do not recommend freezing any snacks or meals (some meals do not re-heat as well). The meal trays are freezer safe, so it is possible to freeze and reheat meals if you are comfortable with doing so independently (no instructions are provided for this).

Allergies

All of our products are clearly labelled with any of the 14 major allergens present. Our kitchen is also completely peanut free. Our meals however are not prepared in a nut-free kitchen. Whilst we take every step necessary to avoid cross-contamination we are unable to guarantee that this has not occurred.

Recyclability

Our packaging is 100% recyclable for both our meals and snack boxes except for our inner foil liners and ice packs. The contents of each ice pack is safe for touch and can be disposed off down any regular kitchen sink. The ice packs and foil liners can should only be thrown in household waste. If you would like to discuss arranging a collection process please get in touch.

We are working hard to introduce new packaging that can be 100% recycled.

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