Frequently Asked Questions

Have a question? Check out some of our FAQ's below to see if you can find what you're looking for.
Can't find what you're looking for? Please don't hesitate to get in touch with us below.
We deliver twice a week to guarantee product freshness and quality.
All of our products are delivered Nationwide across the UK. If you live within London or the M25 you are eligible for Sunday, Monday and Wednesday deliveries. This includes all postcodes as listed here.
For the rest of the UK we deliver on Monday & Wednesday.
Please note that there might be minor delays on Bank Holidays.
For more information check out our shipping policy.
Not to worry your delivery will be left in a safe location for you to collect when you arrive home.
Our meals are packaged in thermally insulated boxes, which means they will remain chilled for 48h from delivery.
We provide a tracking link with every delivery giving you the option to specify a safe location or even leave this with your neighbours.
We try to keep things as fresh and tasty as possible. This means that we make all of our meals to order and based on certain days of the week.
This means that all meals with 'Sun/Mon delivery' will be delivered on Sunday or Monday for the first half of the week. Remaining meals with 'Wed delivery' will be delivered on Wednesday for the remainder of the week.
As our small business grows we will aim to increase the number of meals available to our customers weekly.
If you see something that you like that is not available be sure to check back in a week or subscribe to our mailing list for product updates.
Subscribe with us to enjoy 5% off your order and the opportunity to earn loyalty points for exclusive freebies.
Not to mention you will get a regular supply of delicious meals without having to frequently reorder.
You can manage your subscription by creating an account with us.
Once complete you can login to update your delivery address, pause/skip your next delivery or cancel your subscription.
In your account page you can also view your order history and any upcoming orders.
If you have a specific product you would like to swap and replace and are unsure how to do this, please get in touch with us.
When you subscribe to any one of our meal plans you are subscribing to our rotating menu.
Customers will get the opportunity to select their meal options before every delivery. This is optional and in the instance no meal selection is recorded our team will provide you with a a range of different meals based on your initial subscription.
Create an account to swap, replace and remove meals based on your subscription.
Do not worry if you forget to do this - our team will make the best possible selection based on your subscription and meal preferences.
If you are unsure or stuck, please don't hesitate to get in touch with us for help!
Our meals are safe to eat cold but we recommend heating hot meals in the microwave or oven before consumption.
Please check each individual meal for heating instructions.
If heat-able meals are being used for school we recommend putting this into a high-quality thermos for the day.
Our meals should be refrigerated immediately upon delivery with a shelf life of approximately 4+ days. Each meal should be labelled with it's own Use By Date.
It is possible to freeze our meals in their trays but you will need to defrost them fully in the refrigerator before reheating for consumption. We do not provide instructions for cooking our products from frozen.
All of our products are clearly labelled with any of the 14 major allergens present. Our kitchen is also completely peanut and tree-nut free.
Whilst we take every step necessary to avoid cross-contamination we are unable to guarantee that this has not occurred. If you are unsure about a specific allergy, please don't hesitate to get in touch.
Our packaging is 100% recyclable across all of our products and snacks
We are working hard to reduce the amount of plastic used in our products and will be an on-going commitment from us as we continue to grow